Can I reserve via the website?
Yes, in fact our best available rates are only available on our website! Have a look at our booking page!
Can I reserve over the phone?
Yes, by calling us directly to the property you’d like to stay in. Please find all the contact phone numbers in our hostels page.
Is it essential to book in advance?
No, but this is the only way to guarantee a bed will be available to you upon arrival.
How do I cancel my booking?
You can send the property an email or give them a call, if you made the reservation directly with us. Please make sure to quote your booking reference number. You can find phone numbers and email addresses from our properties in our contact page.
Reservations made through a 3rd party website will need to be cancelled on the 3rd party website.
What is the cancellation policy?
Please find all this information in our Terms & Conditions page
Can I change my booking?
You can send the property an email or give them a call, if you made the reservation directly with us. Please make sure to quote your booking reference number. You can find phone numbers and email addresses from for our properties in our contact page.
Reservations made through a 3rd party website will need to be modified on the 3rd party website.
Are there any discounts CoDEs available?
Have a look on our offers page!
Can I book without a credit card?
No, we’d need a valid credit/debit card in order to secure the booking.
How can I make a group booking?
Please contact us on groups@codehostel.com
Can I be sure that all my friends will stay in the same dorm?
You can only be 100% sure that everyone stays in the same dorm if you book a private dormitory on our website.
We will try our absolute best to accommodate everyone in the same dorm if you booked individual beds, however we can’t guarantee this.
Can under 18s stay in the hostel?
We don’t allow anyone under the age of 18 to stay in a shared dorm. If you are under 18, you’ll need to stay in a private room and be accompanied by an adult.
Is breakfast available?
Yes, we have a great breakfast offering available at The Court.
Do you have free wifi?
Yes, we have free high-speed WiFi available throughout the hostel.
Do CoDE Pod Hostels supply bed linen and towels?
Yes, the beds will be made when you arrive.
All our private twin and double rooms come with towels. You can rent a towel from reception for a small charge.
Do you have a guest kitchen?
Yes, we have a guest kitchen available in all our hostels. Please ask us at reception where you can find this in your hostel.
Do you have female dormitories?
Yes, we have female only dormitories available in all our properties. Please have a look at our booking page if they are available in your destination.
Do you have a luggage room?
We have individual lockers for each pod in the rooms, along with coat hooks in the bedrooms and inside the pods. We also have a free to use secured luggage cabinet to safely store your luggage before check-in. We can store luggage after check-out but please note space is limited.
We do not offer overnight luggage storage, but we’d recommend Bounce Storage or Radical Storage for this.
Are hair dryers available?
The female rooms all have hairdryers available in the rooms. We have hairdryers available at the reception which require a small deposit.
Do you have laundry facilities?
Laundry facilities are available in most of our properties. Please check the details on each hostel page.
Do you serve lunch and dinner?
Please have a look at our to see whether the hostel you are staying in offers lunch and dinner. You’d be able to pre-book your lunch and dinner if it’s available in your hostel.
Where can I park?
What are pods?
Pods are our signature beds. They offer all the privacy you’d expect from a private room, they come with a mood light, reading light, power sockets, USB-chargers, a shelf, hooks and a curtain.
What are the dimensions of the pods?
Length: 2 meters, Width: 1 meter, Height: 90cm
The mattress in our pods are a standard single: 190cm x 90cm
What are the dimensions of the lockers?
We have two type of lockers standing lockers and under bed lockers. The bottom beds generally have an under bed locker and the top beds a standing locker.
Under bed locker: Length: 70cm, Width: 50cm, Height: 40cm
Standing locker: Length: 50cm, Width: 30cm, Height: 80cm
Do you accept pets?
For the comfort of our guests, we do not accept pets. Guide dogs are welcome, please notify reception beforehand so we can allocate you to the best room. You can find phone numbers and email addresses from our properties in our contact page.
What time is check in and check out?
Check in is from 15:00 on the date of arrival. If the room is ready when you arrive before 15:00 we will check you in right away.
Check out is any time up to 11:00 on the date of departure.
I’m arriving late, will reception be open?
The Court has a 24h reception. At The Loft we do not have a reception on site, you will receive all check-in information by email on the day of your arrival
Can I smoke in my room?
No, but there is a smoking area outside reception with a dedicated smoking bin.
How do I get from the airport/train/bus station to the hostel?
Please have a look at the property page of your hostel to find the directions.
Do you only have single beds?
All our properties have double and twin rooms available.
Can I invite people who aren’t staying in the hostel?
Yes, you can but they will only be allowed to stay in the communal areas.
Can I bring my own food and drinks into the hostel?
Yes, you can bring your own food and drinks into the hostel. You can’t bring any food and drinks (besides water) into the dorm and private rooms.
Can I work at the Hostel?
Want to be part of the CODE success? We believe that every person has their own unique skills and we’d love to for you to excel in your strengths. We do not expect you to have a ton of industry experience but invite you to bring your own special knowledge and know-how. We love multi-tasking and offer a job that’s diverse, challenging and unique in the world of hotels. If you think you have what it takes to become part of the CODE-experience, please have a look at our job listings.
We welcome all CVs and job applications as we are always open to having positive, able and motivated staff to improve the hostel experience for guests. You can find all our current positions on our job listings.
Can’t find what you’re looking for? Ask us