We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
Due to the layout of the buildings and the room types chosen, we can’t always accommodate groups on the same floor. We will, however, do our best to place them as close together as possible.
We must receive a rooming list for each group at least 1-week prior to arrival. This list must include the names of the guests, what room they are staying in, the name of leaders and the number of under and over 18-year-olds.
On arrival a ‘code on conduct’ must be filled out by a group leader. It is company policy to charge a fully refundable damage deposit of 20.00 GBP per person, or if more than 15people – 300.00 GBP per group. Your credit card will be “Pre – Authorized” for this.
We don’t mix groups and solo travellers in shared dorms, groups will only be allocated into private dorms/rooms. Groups are expected to pay for full occupancy of the room.
There are a few additional terms and conditions for any group with group members under the age of 18.
We accept groups with guests from the age of 12+. Groups with minors will need to be accompanied by adults.
There is a separate group area where the breakfast is served the space is limited. To make sure we can accommodate all groups, we ask that you book a 30 minute slot in advance. Time slots are allocated on a first come, first served basis, so please get in touch as soon as possible to secure your preferred time. Slots will be allocated automatically if we don’t hear from you.
An 11pm curfew is in place for all guests under the age of 18, so please make sure any guests under 18 are in their rooms by then.
Check-in time is from 15:00.
Check-out is until 11:00. If the rooms are not vacated by that time, a late check-out fine will be applied.
Groups are required to check-in and check-out all together. If this isn’t possible, please advise the group reservations team in advance.
We offer free luggage storage before check-in and after check-out. Due to limited space, please let us know in advance if this is something your group will need.
Reception is open 24/7 so there is always a member of the team to help you and your group with any questions / issues.
We will accommodate the number of people in the room types pre-confirmed by you via email. If more people arrive, they will be asked to pay the available rate at check-in.
Smoking inside the building is against the law. Any guest found smoking in the building will be fined for the costs caused.
Any guest found using drugs in the building will be asked to leave the premises immediately; no refund will be offered.
Guests will be expected to reimburse CoDE Pod Hostels for any damages caused by inappropriate behaviour during their stay.
Sorry! We can’t accept delivery of packed lunches/tickets ordered by external companies at any of our hostels. If you’re looking for lunches or tickets for your group, we can arrange them – just let us know.
Please make sure guests have adequate travel insurance. We can’t take responsibility for any lost or stolen property.
A non-refundable deposit equal to the first night of the reservation is to be paid within 14 days of confirming the booking.
The remaining balance is due 28 days prior to arrival.
Cancellations must be emailed to: email@example.com
If a whole reservation is cancelled up to 28 days before the arrival date, the accommodation deposit (1st-night of the reservation) will not be refunded.
The group reservation can be amended free of charge up to 28 days prior to arrival. If due to the amendments the value of the reservation falls below the original deposit amount, then we will not be able to refund the difference. If you cancel your group reservation less than 28 days before your day of arrival, no refund will be given and the outstanding amount will be due.
If you are booking within 28 days of your arrival date, no refund will be given for any cancellation or amendments, and the full amount will be due immediately.
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, acts of God…) affecting your booking, we reserve the right to receive any outstanding payments in connection to your confirmed booking.
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